REFUND & RETURNS POLICY

Last Updated: November 24, 2025

1. OVERVIEW

CyperGlow offers a 365-day return window for most products. This policy outlines the conditions, process, and limitations of our return and refund program.

2. RETURN ELIGIBILITY

2.1 Eligible for Return

• Products purchased directly from cyperglow.com
• Products in original, unopened packaging
• Products within 365 days of delivery date
• Products with proof of purchase (order number)

2.2 NOT Eligible for Return

• Products purchased from unauthorized retailers
• Opened or used products (except if defective)
• Products without original packaging
• Gift cards or store credit
• Bulk orders (10+ units of same product)
• Custom or personalized products
• Free samples or promotional items
• Products marked as "Final Sale"

3. RETURN PROCESS

Step 1: Contact Us

Email support@cyperglow.com with:

• Your order number
• Reason for return
• Photos (only if product is damaged)

Step 2: Receive Instructions

• We'll email you simple return instructions within 24-48 hours
• Include return address and any specific requirements
• We'll confirm what to include with your return

Step 3: Ship Your Return

• Customer pays return shipping (except for defective items)
• Include your order number with the package
• We recommend using trackable shipping
• Ship to the address we provide

Step 4: Processing

• Returns processed within 5-7 business days of receipt
• We'll email confirmation once processed
• Refunds appear within 5-10 business days depending on payment method

4. REFUND AMOUNTS

4.1 Standard Returns

Once we receive your return:

• 100% refund of product price
• Original shipping costs are non-refundable
• Return shipping is customer responsibility

4.2 Partial Refunds

Deductions may apply for:

• Original shipping costs 
• Return shipping 
• Restocking fee 
• Processing fees 

5. SPECIAL CIRCUMSTANCES

5.1 Damaged or Defective Products

• Report within 48 hours of delivery
• Provide photos of damage
• We cover return shipping
• Choice of replacement or full refund

5.2 Lost or Stolen Packages

• Marked as delivered: Not our responsibility
• Lost in transit: We'll work with carrier
• Consider purchasing shipping insurance

5.3 International Returns

• Customer pays all return shipping and customs fees
• No refund for customs/duties paid
• Returns may take 15-30 days to process

5.4 Subscription Returns

• Active subscriptions: Cancel first, then return
• Prepaid subscriptions: Prorated refund available
• Used subscription products: Not returnable

6. RETURN ABUSE PREVENTION

We monitor return patterns and reserve the right to:

• Refuse returns showing abuse patterns
• Limit number of returns per customer
• Ban customers for fraudulent returns
• Charge restocking fees for excessive returns

Signs of abuse include:

• Returning >50% of purchases
• Returning used products as new
• Reselling or commercial activity
• Fraudulent damage claims

7. EXCEPTIONS BY REGION

7.1 European Union Customers

• 14-day withdrawal right for online purchases
• Can return unopened products without stating reason
• We refund including standard shipping costs

7.2 United Kingdom Customers

• Consumer Rights Act 2015 applies
• 30 days for faulty goods
• Up to 6 months for defects present at purchase

7.3 Australian Customers

• Australian Consumer Law guarantees apply
• Reasonable return period based on product type
• Remedies for major/minor failures

8. WARRANTY DISCLAIMER

• CyperGlow products are cosmetic in nature
  
• Individual results may vary
• See Medical Disclaimer for more information

9. LIMITATION OF LIABILITY

Our liability is limited to:

• Product purchase price
• Does not include consequential damages
• Does not include lost profits or opportunities

10. CONTACT INFORMATION

Customer Service

• Email: support@cyperglow.com
• Response time: 24-48 hours
• Include order number in all communications

11. POLICY CHANGES

We may update this policy anytime. Changes effective immediately upon posting to website.

12. DISPUTE RESOLUTION

Disputes about returns/refunds subject to our Terms of Service arbitration provisions (US customers).